Returns

After reading theses polices please understand that we value ALL our customers, and want you to be 100 percent satisfied. We will do everything we can to make you happy
so that you will come back, After all, without you, there would be no us!
If you have any concerns, please contact us at
larry@starcitysilver.com

If for any reason you need to return a product please be advised of the following rules/ procedures we will take: (Note: Please also read our other policies for further information)

1. Returns
a.1) Returned items must be returned as "Canadian Goods returning" and should only be shipped to our address (not our shippers).
a.2) If the item is sent back without following the above step (see a.1) then we will deduct from your total refund the amount we are charged for any redirect fees, brokerage fees and GST charges OR we will not reship the item before we recieve payment for these additional charges.

b) In order to return a product to us you must contact us by email and obtain a return authorization number. This must be done within 10 days after the date received by you,

c) See Refunds below for more information.

2. Refunds
a) We will only refund items sent back to us if they are unused and in original packaging within 10 days of the date received by you.

b) We will refund you the full cost of the item but not the shipping.

c) If the item(s) is(are) custom made there will be a restocking fee as it will be harder for us to sell an item designed and fitted specifically for you.

d.1) We will not pay for, or refund money spent for you to send the item(s) back to us.
d.2) If there are duty fees that we have to pay to receive the item, this amount will be deducted from the total you are refunded.

e) Any tampering with the item or suspicious damage will void a refund. We will however send you back your original item(s) as you have paid for them and they are legally still yours. We will pay for the shipping to send the item(s) back to you.

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